1. Our Authorized Sourcing & Anti-Counterfeit Policy

Office Mart Sc is committed to upholding the highest retail standards and consumer protections required by Google Merchant Center and U.S. consumer laws:

• Authorized U.S. Sourcing Channels: All hardware in our catalog is procured exclusively through authorized U.S. commercial distribution channels. We maintain full traceability records for every shipment from distributor dispatch to customer delivery.
• Zero Tolerance for Counterfeits & Replicas: We enforce strict anti-counterfeit controls. We never supply imitation machines, counterfeit toner/ink cartridges, or third-party cloned components.
• Untampered Factory Seals: Units are shipped in unopened original manufacturer retail boxes secured with authentic factory tamper-evident security tape.
• Original OEM In-Box Accessories: Every unit includes genuine OEM power supplies, AC adapters, USB interface cables, setup guides, installation media, and starter toner/ink supplied directly by Brother and HP.

2. Manufacturer Warranty Coverage (Brother & HP)

Because all equipment sold by Office Mart Sc represents official U.S. specification hardware, every purchase qualifies for full manufacturer warranty benefits within the United States:

3. Our Dual-Layer Customer Protection Framework

To ensure complete peace of mind, purchases at Office Mart Sc are protected by two comprehensive layers of coverage:

• Layer 1: Office Mart Sc 30-Day Risk-Free Guarantee (Days 1 – 30)
  During the first 30 days following delivery, Office Mart Sc directly handles any concerns. If your machine arrives damaged, defective, or if you simply change your mind, we provide a 100% full refund or immediate free replacement. We issue a prepaid return shipping label free of charge and charge $0 restocking fee.
• Layer 2: Official Manufacturer Warranty Protection (Months 2 – 12+)
  Following the initial 30 days, your hardware is fully protected under the manufacturer's 1-Year Limited Warranty. You can contact Brother or HP directly for repair, replacement, or warranty servicing. Your Office Mart Sc order confirmation and packing slip serve as official proof of purchase.

4. How to Register & Verify Your Serial Number

Customers can easily verify the authenticity of their hardware upon delivery by following these simple steps:

1. Locate the Serial Number: Look for the manufacturer label on the exterior of the retail carton or on the serial number barcode plate affixed to the back or underside of your printer or scanner.
2. Visit the Manufacturer Portal: Navigate to the official Brother registration portal (brother-usa.com/register) or the official HP warranty verification portal (support.hp.com).
3. Enter Serial Number: Type in your model number and unique serial number. The manufacturer portal will immediately validate the authenticity of the hardware and confirm your 1-year warranty coverage.
4. Retain Your Invoice: Download and keep a copy of your Office Mart Sc email receipt / order confirmation for quick reference if warranty service is ever needed.