Return and Refund Policy
Last updated: October 2024 | Standard 30-Day Hassle-Free Policy
| Policy Parameter | Our Terms & Conditions |
|---|---|
| Eligible Country | United States (All 50 states) |
| Return Window | 30 days from the date of delivery |
| Acceptable Condition | New only (in original manufacturer box, unused, with all accessories and cords) |
| Applicable Scenarios | Accepted for both defective and non-defective items (customer remorse / changed mind) |
| Return Method | By Mail (using trackable shipping service) |
| Return Shipping Label | Download and Print, Free ($0.00 fee covered by Office Mart Sc) |
| Restocking Fees | No Cost ($0.00) — Zero restocking fee on all returns |
| Refund Processing Time | 4 business days upon receiving and inspecting the package |
| Exchanges | Not accepted (Please return item for refund and place a new order) |
1. 30-Day Return Window
You may initiate a return within 30 calendar days starting from the day your package is marked as delivered by the carrier. Return requests submitted after 30 days cannot be accepted.
2. Product Condition Requirements (New Only)
To qualify for a full refund, items must be returned in New condition:
- Printers, scanners, and hardware must be in original condition with no physical damage, scratches, or cosmetic blemishes.
- All original packaging materials, internal styrofoam inserts, manuals, power cords, USB cables, setup cartridges/bottles, and warranty documentation must be included.
- Factory serial numbers must match our outbound dispatch records.
3. Returns for Defective, Damaged, or Incorrect Items
If your package arrives damaged in transit, or if the product arrives with a manufacturer defect or you received an incorrect model:
- Please notify us within 30 days at info@office-mart-sc.mybigcommerce.com or call +1 (864) 705-0072.
- We will provide an immediate prepaid return shipping label (Free of charge).
- Once the defective product is received, you will receive a 100% full refund (including any original delivery costs).
4. Returns for Non-Defective Items (Change of Mind / Customer Remorse)
If you changed your mind, ordered the wrong model, or no longer need the product:
- You are fully protected under our 30-day policy.
- We provide a Download & Print Free Return Label at no cost to you.
- There are NO restocking fees ($0.00) deducted from your refund.
5. Exchanges Policy
We do not offer direct exchanges. If you would like a different printer or scanner model, please return your purchased item for a full refund and place a new order on our website for the desired item at your convenience.
6. Step-by-Step Return Process
- Initiate Request: Email us at info@office-mart-sc.mybigcommerce.com or use our Contact Us page with your Order ID and reason for return.
- Receive Prepaid Label: Our customer support will email you a prepaid, trackable return shipping label (PDF) within 24 hours.
- Pack the Item: Repack the printer or scanner securely in its original packaging with all included accessories. Affix the printed prepaid label to the outside of the box.
- Drop Off: Hand the parcel to the specified carrier (FedEx, UPS, or USPS).
7. Refund Processing & Timeline (4 Days)
Once your returned package arrives at our warehouse facility, our technical team will inspect the item within 1-2 business days.
Your refund will be formally approved and issued within 4 business days following receipt. The refund will be credited back to your original payment method (PayPal account balance or card). Depending on your financial institution, funds typically reflect in your account within 2-5 business days after issuance.
Return Facility & Customer Support
302 Country Club Dr, Laurens, SC 29360, United States